How can I request a New Balance catalog?
In lieu of producing and mailing paper catalogs, we are encouraging those interested in seeing our latest product assortment to browse our website www.newbalance.com. On our website, you will be able to browse our men's, women's and kids' footwear collections, as well our men's and women's apparel collections.
We appreciate your efforts to help us conserve our natural resources by browsing our product assortment online.
How can I request replacement laces?
You can request replacement laces for your New Balance footwear using our online support center.
What if I have a general question about New Balance?
Please submit your question to us using our online support center.
How do I order shoes online?
New Balance products are available through a variety of online retailers. Click here to view a complete list.
How do I find a retailer who carries New Balance products?
The Find A Store section provides names and addresses of retail stores in your area, as well as a list of our online and mail-order vendors. We recommend calling individual retailers for inquiries related to stock and ordering policy. If you need assistance locating a retailer near you, please call 800-253-7463.
How do I request sponsorship or donations from New Balance?
Please send sponsorship requests in writing to:
New Balance Athletic Shoe, Inc.
Attn: Sponsorship or Attn: Donations
Brighton Landing
20 Guest Street
Boston, MA 02135-2088
How do I return products with quality issues to New Balance?
If you have a quality issue that you are unable to resolve through your retailer, please contact our Consumer Relations Dept at 800-253-7463 (M-F 8:30 AM - 5:00 PM EST) or through our online support center.
How do I get a recommendation of the correct shoe for me?
We recommend that you visit one of our retailers to find the best shoe for you (to find your closest retailer, please visit the Find a Store section).
If you need additional assistance, please call 800-253-7463.
Please note that if you wear orthotics or have special medical considerations, we recommend that you consult a medical professional and be fitted by an experienced retailer.
